Customer Care

Naya Curl®

Frequently Asked Questions

Naya Curl® is a French haircare brand blending culture, self-expression, and curl care. Each product tells a story — a tribute to natural textures, hair diversity, and the shared passion for healthy, beautiful curls worldwide.

Regular Orders (In-Stock)

Once your package leaves our warehouse, delivery generally takes:

  • Standard: 7–12 business days
  • Express: 3–5 business days

For more details, please refer to our Shipping Policy.

Restocks (Popular Products)

Fan-favourite products like our bestselling masks and styling creams will return in limited restocked batches, ready for immediate shipping. Join the waitlist for priority access.

New Launches

All new Naya Curl® products will be announced in advance so you never miss a drop. Launch timelines will always be clearly communicated.

We currently ship to 50+ countries worldwide.

Europe

Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, United Kingdom, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Malta, Norway, Portugal, Romania, Slovakia, Slovenia, Switzerland

North America

Canada, Mexico, United States

Asia

Hong Kong, Japan, Singapore, South Korea, Cambodia, India, Malaysia, Thailand, United Arab Emirates, Vietnam, Philippines

South America

Chile, Colombia

Oceania

Australia, New Zealand

Our products come in several formats and sizes (e.g. 150ml, 250ml, 500ml). If a size or format is not visible on the product page, it is currently out of stock.

Our products are designed for curly, wavy, and coily hair textures. We recommend reading each product description carefully to find the best match for your hair type and needs.

For personalised guidance, feel free to contact our support team before ordering.

⚠️ Keep products out of reach of children. Always check the ingredients list if you have known sensitivities.

We offer a 14-day return policy, subject to conditions. Items must be:

  • Unopened
  • In original condition
  • With all packaging intact

We strongly recommend reviewing our return policy before ordering to avoid unnecessary returns.

To maintain product quality and operational efficiency, we do not accept returns or exchanges due to ordering errors.

We highly recommend:

  • Reading product descriptions carefully
  • Contacting our support team before ordering if unsure at contact@nayacurl.com

Yes. Each Naya Curl® product is the result of extensive research and development to achieve the perfect balance between effectiveness and gentleness.

  • Suitable for curly, wavy & coily hair
  • Nourishing and long-lasting formulas
  • Premium, carefully selected ingredients
  • Free from harsh sulfates and parabens

Every product is crafted as a staple in your haircare routine, built to meet Naya Curl® standards.

  • Apply to clean, damp hair for best results
  • Store in a cool, dry place away from direct sunlight
  • Close the lid tightly after each use
  • Do not expose to extreme heat
  • Check the expiry date before use

Each Naya Curl® product is carefully formulated to deliver consistent results. Current formulations are fixed to preserve their effectiveness and quality standards.

If you have suggestions or special requests, feel free to contact our support team at contact@nayacurl.com.

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